Returns

PRINT BOOK AND MERCHANDISE RETURNS: 


DATE OF EMAIL REQUEST

RESTOCKING FEE? CAN I RETURN IT?
0-14 DAYS AFTER DELIVERY NO YES, FOR A REFUND 
15-30 DAYS AFTER DELIVERY YES - 20% YES, FOR A REFUND (MINUS RESTOCKING FEE)
30+ DAYS AFTER DELIVERY YES - 20% MAYBE, DEPENDS ON ITEM - ONLY STORE CREDIT - NO REFUND.


E-BOOK RETURNS (does not include coursepacks or IT Labs - see #9 & #10 below)::


DATE OF EMAIL REQUEST

RESTOCKING FEE? CAN I RETURN IT?
0-14 DAYS FROM DATE OF PURCHASE YES - 20% YES, FOR A REFUND (MINUS RESTOCKING FEE)
15+ DAYS FROM DATE OF PURCHASE NO - NON-RETURNABLE. NO EXCEPTIONS

 

Please email us at sales@textnet.ca to receive authorization to return your item(s). 

You must receive an email from customer service approving your return BEFORE sending your item(s) back to us.

We will email you the conditions of the return in the authorization email.

 

OUR RETURNS POLICY

1. ANY RETURNED ITEMS MUST BE IN PERFECT RESALABLE CONDITION. Returned items that are damaged, marked up, torn, mutilated or unsaleable will be non-refundable and refused.

2. Books containing software or shrinkwrapped textbook packages as well as software and e-books CANNOT be returned if the item has been opened/downloaded/accessed or tampered with. No exceptions.

3. Shrinkwrapped items that have been opened and ALL software and e-book products are NON RETURNABLE.

4. SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

5. Shipping costs for returning merchandise/books must be paid for by the customer. Items that are unclaimed or refused (Returned to Sender) will be charged a $20.00 returns shipping fee.

6. ANY UNAUTHORIZED RETURNS WILL BE SHIPPED BACK TO SENDER OR WILL BE CHARGED A 20% RESTOCKING FEE. PLEASE REQUEST PERMISSION BEFORE RETURNING YOUR ITEMS.

7. Books lost or received in damaged condition can be replaced or refunded. Please contact customer service for damaged/lost shipments - please note that missing items and/or damage claims must be made within 7 days of receipt.

8. We can only refund the payment method used in the original purchase. 

9. Coursepacks and .pdf downloads are NON-RETURNABLE.

10. MyIT Labs and Pearson eTexts are NON-RETURNABLE.